Terms and Conditions of Sale

I want you to be happy with your purchase. However, here are a few business transaction things to note:


  1. Once you place your order and your payment has been completed, I will get your pottery ready to ship. Each order is packed carefully packed and sent by Canada Post. .
  2. Your order is being is shipped from Burlington, Ontario Canada & will be mailed out in 1-3 business days. Packages should arrive within 5-7 business days. Once it’s in the mail, it’s out of my control. Please allow longer for orders being shipped outside of Canada.
  3. If you require another method of shipment or faster delivery, please email or call for a quote.
  4. Orders inside Canada are are not subject to HST because I am a (very) small business.
  5. I am not responsible for any import duties or taxes you must pay when the order is being shipped outside of Canada.


  1. Sales are final. I try really hard to have photos that clearly show the product and descriptions that accurately describe it, so you know what you’re getting before you click “Buy”.
  2. If your purchase is damaged in shipping, I will replace it. You need to let me know right away, though. If you wait a while to report the damage, I might become suspicious that it was actually broken by your cat who knocked it off a shelf.
  3. In the unlikely event you find a defect or it breaks unexpectedly with normal use (e.g. a tea pot cracks when you pour boiling water in it), let me know and I will replace it or give you a refund (including shipping). I cannot replace something that breaks because of misuse or wear and tear. That includes your cat knocking it off a shelf.
  4. Because hand made pottery is one-of-a-kind, you understand that a replacement will never be EXACTLY the same. Also, I may have only made one of the item you bought. If that’s the case, you can either wait until I make another (fair warning: that can take a long time), you can replace it with another item of the same value or get a refund.